Cancellation and Refund Policy
Cancellation and Refund Policy
Effective Date: 25-March-2025
At Indomind AI LLP, we strive to provide the highest quality SaaS-based solutions and IT services including our ERP platform Swayamm, website and custom software development, and design services. We understand that circumstances may change, and we aim to offer a fair and transparent cancellation and refund policy.
1. General Policy
By purchasing any product or service from Indomind AI LLP, you agree to the terms of this Cancellation and Refund Policy. This policy applies to all online payments made through our website or integrated payment gateway.
2. SaaS Products (Swayamm ERP)
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Subscription Cancellation:
You may cancel your Swayamm ERP subscription at any time. However, cancellation will be effective at the end of the current billing cycle. No partial refunds will be provided for the remaining period of the subscription.
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Free Trial (if applicable):
If a free trial is offered, no charges will be applied until the trial ends. If you do not wish to continue, ensure cancellation before the trial expires to avoid automatic billing.
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Refund Policy:
All payments for Swayamm ERP subscriptions are non-refundable once the billing cycle has commenced, except in cases of duplicate transactions or proven technical issues that prevent usage of the service.
3. IT Services (Website, Software Development, Graphics Design)
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Project-Based Work:
For one-time service projects (e.g., website design, custom software), a mutually agreed scope of work and milestone-based payment schedule will be defined.
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Cancellation Terms:
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If cancellation is requested before the commencement of work, a full refund will be issued, minus any administrative fees.
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If cancellation occurs after partial work has been completed, the refund amount (if any) will be determined based on the work delivered up to that point.
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No refunds will be issued for services that have been fully delivered or completed.
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Refund Timeline:
Approved refunds will be processed within 7–10 business days to the original payment method.
4. Non-Refundable Services
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Payments made for domain registrations, third-party software licenses, hosting services, or custom integrations on behalf of the client are non-refundable once purchased.
5. Dispute Resolution
If you are unsatisfied with our services, please contact us at admin@indomind.ai . We are committed to resolving issues in a fair and timely manner.
6. Policy Updates
Indomind AI LLP reserves the right to amend this Cancellation and Refund Policy at any time. Any changes will be posted on this page and will take effect immediately.
Contact Us
For any questions about our Cancellation and Refund Policy, please contact:
Indomind AI LLP
Email: admin@indomind.ai
Phone: +91 7017240145
Address: Ofis Square, A-1, Near Sector-16 Metro Station,
Block A, Noida Sector 3, Uttar Pradesh 201301